1. Agreement and authority

These Terms of Service form an agreement between Labbayk and the person or organization using the service. If you register or use Labbayk for an agency, sheikh, organizer, or other organization, you confirm that you are authorized to bind that subscriber and that the information provided is accurate.

These Terms incorporate the Privacy Policy and Subscription Agreement. An approved quotation, order, plan confirmation, or written amendment may contain additional commercial terms. If there is a conflict, the more specific signed or expressly accepted commercial term controls for that subject.

2. Labbayk service

Labbayk provides software tools for managing pilgrim profiles, documents, trips, bookings, payments, refunds, travel credits, reports, users, and related agency operations. Features may vary by plan, configuration, and continuing development.

Labbayk is a software-management service. It is not a travel agency, airline, hotel, visa authority, religious authority, bank, payment institution, insurer, or government service. The platform does not guarantee visas, permits, travel, accommodation, pilgrimage acceptance, refunds from third parties, or regulatory approval of a subscriber's operations.

3. Accounts and access

• Users must provide accurate information and use individual accounts rather than shared credentials.
• Subscriber administrators control staff access and must promptly disable access that is no longer authorized.
• Users must maintain secure passwords, protect recovery email accounts, and report suspected compromise promptly.
• The subscriber is responsible for activity performed through its accounts except to the extent caused by Labbayk's breach of these Terms.

4. Subscriber responsibilities

The subscriber is responsible for:

• the accuracy, legality, and completeness of records entered into Labbayk;
• obtaining required notices, permissions, and consents from pilgrims, staff, and other individuals;
• complying with travel, consumer, accounting, tax, privacy, employment, and other laws applicable to its operations;
• reviewing calculations, reports, receipts, invoices, and exports before relying on or distributing them; and
• maintaining appropriate independent records and business-continuity procedures.

5. Acceptable use

You must not:

• access another agency's records or attempt to bypass roles, authentication, limits, or security controls;
• upload malware, unlawful material, or data you are not authorized to process;
• interfere with, overload, scan, reverse engineer, copy, resell, or exploit the service except as permitted by law or written authorization;
• use Labbayk for fraud, misleading accounting, identity misuse, harassment, or any unlawful activity; or
• manipulate booking or trip statuses to avoid valid usage charges.

6. Fees, billing, and taxes

Fees, usage rates, limits, billing periods, due dates, and plan duration are stated in the applicable Subscription Agreement, approved plan, quotation, or invoice. The subscriber must pay valid invoices by their due dates and is responsible for applicable taxes, bank charges, and transfer fees unless the commercial terms state otherwise.

Billing disputes must be raised promptly with reasonable supporting details. Undisputed amounts remain payable. Labbayk may correct duplicate, reversed, or erroneous charges and preserve an audit history of the correction.

7. Availability, maintenance, and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Maintenance, security events, internet failures, provider outages, force majeure events, or urgent repairs may affect access. We may improve, replace, or discontinue features, and will give reasonable notice when a material change significantly affects an active subscription.

8. Support

Support is provided through the contact channels and service level included in the subscriber's plan. The subscriber must provide sufficient non-sensitive details to reproduce an issue and cooperate with reasonable diagnostic steps.

9. Data ownership and privacy

As between the parties, the subscriber retains its rights in agency and pilgrim data it submits. The subscriber grants Labbayk the limited right to host, copy, transmit, back up, and otherwise process that data only as needed to provide, secure, support, and lawfully operate the service. Personal data is handled as described in the Privacy Policy.

10. Confidentiality

Each party must protect the other's non-public business, technical, financial, and personal information using reasonable care and use it only for the agreement. This duty does not apply to information lawfully public, independently developed, already known without restriction, or lawfully received from another source. Required legal disclosure is permitted after notice where lawful and practicable.

11. Intellectual property

Labbayk and its licensors retain rights in the software, design, documentation, branding, templates, and improvements. During an active subscription, the subscriber receives a limited, non-exclusive, non-transferable right for its authorized users to use the service for internal operations.

12. Suspension and termination

Labbayk may restrict or suspend access when reasonably necessary to address a security threat, unlawful use, material breach, overdue undisputed payment, or risk to other users or the service. When practicable, we will provide notice and an opportunity to remedy the issue. Either party may terminate according to the applicable Subscription Agreement or for an uncured material breach.

Before termination, the subscriber should request or create available exports. After termination, access and data handling will follow the Subscription Agreement, Privacy Policy, legal obligations, backup cycles, and any written transition arrangement.

13. Disclaimers

To the extent permitted by law, Labbayk is provided on an “as available” basis. We do not warrant that every calculation, report, or third-party integration will be free from error. The subscriber remains responsible for reviewing operational, financial, travel, and regulatory decisions. Nothing in these Terms excludes a warranty or remedy that cannot legally be excluded.

14. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, including lost profit or opportunity. Labbayk's aggregate liability arising from the service will not exceed the fees paid or payable for the six months immediately preceding the event giving rise to the claim. These limits do not apply to fraud, willful misconduct, gross negligence, breach of confidentiality or data-protection duties, or liability that applicable law does not permit the parties to limit.

15. Indemnity

To the extent permitted by law, the subscriber will defend and indemnify Labbayk against third-party claims arising from the subscriber's unlawful data collection, unauthorized content, breach of these Terms, or violation of another person's rights, except to the extent caused by Labbayk.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines. Before filing a formal case, the parties will attempt in good faith for at least thirty days to resolve the dispute through written notice and direct discussion. Any unresolved dispute will be brought before the courts with proper jurisdiction in the Philippines, unless the parties agree in writing to another lawful process.

17. General provisions

Electronic acceptance and communications may be used to form and administer this agreement. Neither party may assign the agreement without the other's consent, except in connection with a lawful merger, reorganization, or transfer of the relevant business. If one provision is unenforceable, the remaining provisions continue. Failure to enforce a provision once is not a waiver.

18. Changes and contact

We may update these Terms prospectively. Material changes affecting an active subscription will receive reasonable notice and, when required, renewed acceptance. Questions or notices may be sent to admin@labbayk.ph.